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Privacy Policy

Last updated: 12th November 2025

General

At Global Water Intelligence we respect your privacy and we want to be transparent about how we process your data, including personal data.

This policy is intended to explain who we are; how we collect your information; what information we may collect about you; how we may use your information; how we store and keep your information secure; and to whom we may disclose your information. This policy also explains your data rights, including your rights to access, correct, or restrict our use of your personal data. It also explains how to contact us and supervisory authorities in the event you have a complaint.

This Privacy Policy applies for GWI hosted events and when you visit or use the services on our websites, including, but not limited to:

By using the services, you agree to the terms of this Privacy Policy. You should not use the services if you do not agree with this Privacy Policy or any other agreement that governs your use of the services.

If you have any questions about this privacy statement, please address them to: privacy@globalwaterintel.com.

Where this Privacy Policy is translated to a language other than English and should such translation change its meaning and interpretation, then the English language shall prevail.

Who We Are

Global Water Intelligence (“GWI”, “we”, “us”) refers to the following group of companies:

Holding company and main office (UK)
Media Analytics Limited
Registered in England and Wales. Company Registration Number 4412085

Fully owned subsidiaries:

    • American Water Intelligence Inc (USA) Registered in the state of Texas, US Federal Tax ID Number: 27-3460611

    • Global Water Intelligence (Shanghai) Limited: 上海寰水商务咨询有限公司 Company Registration Number: 91310000MA1FP6D75R

How We Collect Your Information

We may obtain information about you when:

    • You visit our website

    • You engage with us on social media

    • You contact us (via web form, email, phone call, conversation) about products or services

    • You subscribe to receive our blog updates

    • You subscribe to receive our newsletter(s)

    • You use our products or services, including Event attendance

    • You contact us requesting assistance with a product or service we provide

    • You request or use free trials of our products

    • You are a paying customer

    • You are a business partner, or a prospective business partner

    • You intentionally give us your business contact information or make your business contact information available, for example at a networking event, an industry event, or a meeting.

What Information We May Collect About You

    • Contact Information: full name, email addresses, phone numbers, associated company, company address

    • Job Role

    • Headshots and Biographies (Event Speakers only)

    • Previous Company / Job Role

    • Contact History (including emails)

    • Purchase History (including quotes, orders, invoices)

    • Support Requests

    • Marketing Preferences (including opt outs, unsubscribes, revoked consent)

    • Photography at our Events

    • Dietary and Access Requirements for our Events

    • Activity on our Website (such as pages visited, session length)

    • IP Address Used to Access our Website

    • Contracts

    • Response to Marketing Campaigns (such as email opens, clicks within emails)

    • Product Use Details (including performance data)

With the exception of interviews for GWI Executive or our market reports, we do not record the audio of telephone calls, but we may have a log of when we called you, the call length, who you spoke to, and what the subject of that call was.

How We Use Your Information

Provision of Services

We will use information (including personal information) provided by you to provide the necessary services to successfully deliver the Event you have registered to attend or participate in and to provide support for those services.

When you register to attend a Conference or Event, we will use your email address to send you updates on speakers, agenda and other relevant information about the Event.

We may also use your telephone number to respond to any queries or provide support related to the Event you are attending.

Photography and Videography

Photography and videography take place at all of our Events by staff at GWI and a professional photographer hired by GWI. Photographs and videos may be used for promotional materials such as on our social media accounts, websites and emails; to promote future conferences and events; sharing with our attendees, speakers and sponsors and partners and also to celebrate award winners.

All photographs and videos will be stored securely on our server.

By attending our events, you are giving permission to be included in our photography or videography and we may use the photography or videography for any of the purposes outlined above.

Live Transcription and Recordings

Some of the sessions at the Event will use software to provide live transcription which can translate speech to other languages. If you contribute to sessions, your contribution may be captured by such software and heard by other Event attendees. We also record (video and audio) some sessions which, if you contribute, may capture you and your contributions. These recordings may be shared by GWI with attendees after the Event.

Event Attendees

In the run up to the Event and after the Event we list minimal information of registered delegates, including your job title, company and company country, on our website to demonstrate the calibre of attendees and networking opportunities at the Event.

Speakers are listed on our website, along with a provided headshot and short biography. This information may also be used on our social media pages.

Global Water Awards Nomination Forms

The Global Water Awards website contains public forms via which we collect nominations for each award category that the Global Water Awards board uses to build the awards shortlist. Information gathered through these forms will be held securely and will only be accessible to GWI. We also use aggregated information from these forms for purposes of marketing and as information to potential advertisers and attendees.

Marketing

As a publisher of business information, we operate in a business-to-business capacity and as such, our marketing communications are sent to professional email addresses. Marketing communications consist of relevant, informative industry and product updates, including: blog articles and white papers; news about industry conferences and events; and about product releases and technical information.

Marketing communications are sent to our customers, our partners, our prospective customers and our prospective partners who have not opted out. We send these emails on the basis of legitimate interest, and in all of them there is an obvious and simple way of opting out of such messages in the future.

Product Use Details

Product use details, including performance data and activity on our websites, is used to improve our products and website experience. If we publish any statistical data, any personal information will be removed.

IP Address

Your IP address is a code which is assigned to your computer every time you connect to the Internet. We use aggregated IP address information to compile reports on the demographics of the usage of our websites for purposes of system administration and as information for potential advertisers and subscribers.

Cookies

Cookies are short strings of code sent to your browser and stored on your computer’s hard drive. Most commercial websites use cookies.

We use the information gathered from cookies:

    • To store information about the number of computers you use to log into our website, how often and the time and extent of your use of our websites for the purposes of system administration.

    • For purposes of marketing and as information for potential advertisers and subscribers. We only use aggregated information from cookies for this purpose and do not use this information in any way that is personally identifying.

    • For analytics purposes to help understand the traffic to our website and improve the performance of our websites and the services we provide to you.

We use Google Analytics and Google Signal when you opt-in for cookies on our websites and have enabled personalised advertising in your Google account. For full details about our use of cookies and how you can opt-in or out of non-essential cookies, please see our Cookie Policy.

How We Store and Keep Your Information Secure

All data provided by you for the purposes outlined in this privacy policy is stored securely in our database on our UK server. Access is password protected and limited to staff who need access to perform their job.

All our websites use SSL (secure socket layer) encryption for all financial transactions and all other data we collect about users for access purposes is similarly protected.

Who We May Disclose Your Information To

We will not disclose your personal information to third parties except in the following cases:

    • With Service Providers, Contractors, and Agents

    • Under circumstances required by law

    • With our Event Sponsors

    • Public forums

How Long We Keep Your Information

We will retain your contact history, purchase history and support requests for accounting purposes, to deliver your product and to provide a consistent quality experience with us.

Where your purchase includes a contract, these will be retained for legal purposes.

Where no transactions have taken place and there is no contractual requirement to do so, we may remove information from anyone who has not engaged with us within the last 12 months from our databases.

Your Data Rights

You have certain rights given to you by law, which means you have an amount of control over your personal data that we process. Where applicable, your rights include:

    • Access to Your Personal Data

    • Correcting Any Mistakes

    • Right to be Forgotten

    • Stop Processing

    • Moving Data

    • Right to Object to Direct Marketing

    • Object to Profiling

    • Right to complain to Supervisory Authorities

Third Party Websites & Contextual Links

Our websites contain advertisements and promotional links to websites operated by third parties. While we would never knowingly link to a site which we believed to be trading in bad faith, GWI is not responsible for the content of these websites and we take no responsibility for the content, privacy practices, goods or services offered by these sites.

Who You Can Contact For Help or to Complain

Please contact us at privacy@globalwaterintel.com if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.

If, after contacting us, you are not happy with an aspect of how Media Analytics Ltd or our subsidiary companies are processing your data, you can lodge a complaint to the supervisory authority, which is the ICO (ico.org.uk).

Alternatively, if you reside in the EU we have appointed IT Governance Europe Limited to act as our EU Representative. If you wish to exercise your rights under the EU General Data Protection Regulation (GDPR), or have any queries in relation to your rights or privacy matters generally, please email our Representative at eurep@itgovernance.eu or post your request or query to: EU Representative, IT Governance Europe, The Mill, Newtown Link Rd, Stagreenan, Drogheda, Co. Louth, A92 CD3D, Ireland.

When contacting our Representative please ensure you include our company name, Media Analytics Ltd, in any correspondence.